Refund policy
Return & Refund Policy
At Ninth Studio, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 14 days of receiving your item.
Return Requirements
To be eligible for a return:
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The item must be unworn, unused, and in its original condition.
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The item must not have been washed, damaged, altered, or show any signs of wear.
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The item must be returned with all original packaging where applicable.
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Proof of purchase must be provided.
Please note that we do not accept returns on items that have been worn, washed, or damaged after delivery.
How To Request A Return
To request a return, please contact us at:
Please include:
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Your order number
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The item you wish to return
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The reason for the return
Once your return request has been approved, you will receive instructions on how to send your item back.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked delivery service when returning items, as Ninth Studio is not responsible for items lost during return shipping.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow time for your bank or payment provider to process the refund.
Faulty Or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us within 14 days of receiving your order. We will review the issue and work to resolve it as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you require a different size, please return your item and place a new order.